For the longest time we've been a loyal Del Monte product user at home and barely had any problem. Usage of Del Monte products significantly increased the recent years due to the food we sell. However, early last month, encountered an unusual issue when one pack of pineapple tidbits appeared stale, despite its expiry date still being in December 2021. Notably, it emitted a foul odor. This was a first.
Promptly, I reached out to Del Monte via their Facebook page the following day, attaching photos for reference. After which I received an immediate response, and the subsequent day, a customer representative contacted to inquire further about the incident. During the conversation, learned that capturing the lot number is crucial, although unfortunately, I wasn't able to take a clear photo of it. Nevertheless, they assured me they would send a token to compensate for the defective product. Then a month after they stayed true to their promise.
I would like to give a shoutout to the Del Monte Social Media Team Mam Tina and Mam Mae . To the guy who called which I forget his name. As a way of saying thanks I will be featuring recipes using this products in the coming weeks. Thank you Del Monte <3
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